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When you register on HLI Web sites, or for HLI events,
or purchase products, we ask you for personal information. We use this
information to provide you with the best advice and highest-quality service as
well as with offers that we think are relevant to you. We may also contact you
regarding a Web site problem or other customer service-related issues.
HLI does not market to children and does not knowingly
collect personal information from children on HLI Web sites.
Information Sharing and Disclosure
HLI does not sell, share or rent personal information
about you collected on Company Web sites outside the HLI family of companies.
How to Unsubscribe
If you no longer want to receive e-mail communications
from HLI, you may unsubscribe by clicking the "Unsubscribe" button at
the top or bottom of each e-mail HLI sends.
Registration
In order to use many features of HLI Web sites, you may
be asked to complete a registration form. During registration, you are required
to provide contact information which is used to determine whether you are a
subscriber or the authorized employee of a subscriber.
Alerts
When you sign up for e-mail Alerts from HLI Web sites,
you are asked to provide your e-mail address and to select topics to be
included in the Alerts. Other information may also be necessary depending on
the type of Alert requested.
If you want to stop receiving Alerts from HLI Web
sites, click the "Alerts" link available from the top of the HLI.com
homepage, then follow the instructions for deleting Alerts on the Alerts
management page.
Purchases and Fulfillment
When you place an order or register for a HLI event, we
may request additional information such as credit card number and expiration
date. This information is used for confirmation and billing purposes. The
contact information you provide is used to service the order. Also, when you
register for an event, we may request additional information about your hotel,
meal and other travel preferences. This information is used only for the
specific event.
HLI uses third-party service providers such as credit
card processing companies, shipping companies, mailing houses and event
coordinators together with other service providers as required to satisfy
client requests.
When you register for a HLI event, we provide necessary
information to hotels and to facilities hosting events. These parties are
allowed to use that personal information only to provide services relevant to
the event.
Usage Tracking
We monitor how you use our Web sites including search
terms you enter, pages visited and documents viewed. If you are a registered
user, this information is stored with your registration information. It is
unique-number identifiable, and is used solely for purposes of enabling us to
provide you with a personalized Web site experience. Aggregated (not personally
identifiable) forms of this data may also be used in order to help us
understand areas for future research and to identify future features and
functions to develop for the Web sites.
This data may also be used by HLI, in the aggregate, to
identify appropriate product offerings and subscription plans.
This same data is also used by HLI clients to help them
understand how their subscriptions are being used by their employees and in
this case, is personally identifiable to the specific client.
Cookies
A cookie is a small piece of computer code that enables
Web servers to "identify" visitors. Each time you initiate a session
on HLI Web sites, a cookie is set in order to identify you and determine your
access privileges. Cookies do not store any of the information that you have
provided to the site. They are simply identifiers.
You have the ability to delete cookie files from your
hard drive at any time. However, you should know that cookies may be necessary
to provide you with access to much of the content and many of the features of
HLI Web sites. We use cookie technology to enable registered users to move
quickly and securely through access-controlled areas of the sites. Cookie
technology also enables registered users to take advantage of certain useful
features on the sites, including "remember my password."
Links to Other Sites
HLI Web sites contain links to other Web sites. Please
be aware that HLI is not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our sites and to read
the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by HLI Web sites.
Security
HLI provides its users with a secure online experience.
To do this, we use a variety of security measures to maintain the safety and
confidentiality of personal information about you. All user registration
information is contained behind a firewall and only accessible by a limited
number of employees who have special access rights to our production systems.
Confidential personal information sent to us is transmitted using Secure Socket
Layer technology. This information is then encrypted in our secure database.
The database is further protected behind a firewall. If you have any questions
about the security at our Web sites, please send an e-mail to security.officer@HLI.com.
Updating Personal Information
If your personal information changes, you may update it
at any time. To correct or update personal information, go to your user profile
on our Web sites.
Notification of Policy Changes
We will notify you about significant changes to our
Privacy Policy by placing a prominent notice on our Web site and in some
instances, we may send a notice to the primary e-mail address specified in your
user profile.
Contact HLI
If you would like to be taken off our marketing lists,
please send an e-mail to privacy@HLI.com.
For additional questions, please contact the HLI Privacy Officer nearest you.
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